Frequently Asked Questions
Everything you need to know about your Strathberry purchase.
Where are Strathberry products manufactured?
All Strathberry products are designed in Edinburgh, Scotland, and handcrafted in Spain by skilled artisans using the finest quality leathers and materials.
Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery times and shipping costs vary depending on the destination, but most international orders arrive within 3-7 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized items are final sale and cannot be returned.
How should I care for my leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather cream for cleaning and storing the bag in its provided dust bag when not in use.
Are duties and taxes included in the price?
For many regions, including the UK, USA, and EU, duties and taxes are calculated and included at checkout so there are no hidden fees upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.